With several escalation groups, it's really important to know at a glance when a ticket was assigned to a group.
I tried using the "Assigned" value in the view, but it turns out that's just the last time an agent was assigned. So if T1 escalated to T2, or T2 escalated to T3, adding that to the view makes it look like it's been sitting in the next team's queue since the previous agent first assigned it to themselves which isn't accurate.
How would I accomplish this?
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