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Answerbot: Tickets auto-solving without customer choosing article

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Stacy Robinson

Zendesk Luminary

Posted Oct 11, 2022

Does anyone have an issue with emails that get auto-solved without recipient clicking yes this solved my issue or selecting an article? We have had several where customers have said they didn't click anything and the ticket auto-solved.

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    Anne Ronalter

    Zendesk Customer Care

    Hello Stacy,

    In this case, it might be due to an Automation or Trigger that is Solving tickets automatically.
    Therefore I would recommend you to check on these in your Account.

    Here in the article, you can find more information on this topic:
    https://support.zendesk.com/hc/en-us/articles/4408831235738-How-do-I-solve-a-ticket-automatically-after-a-certain-amount-of-time-

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