Automated message in Flow when department is offline


  • laura abraham

    As editing the article doesn't work, I will add one more information here. :-)

    I attach an example of how we thought we could achieve the state that an automated message can be sent depending on the chat department selected. 
    Unfortunately, it is the case that the first condition "Department | Equal | Webshop Consulting" ("Abteilung | Gleich | Webshop Beratung") only accesses the Pre-Chat form, which we do not use in our flow, since we have the bot active. If this condition could also access the form previously sent in the bot, that would be a perfectly fine solution. Thanykou :-)


Please sign in to leave a comment.

Powered by Zendesk