Feature Request: Ability to View All Questions/Conversations Asked by Customers in Messaging Answer Bot


  • Dave Dyson
    Thanks for this feedback, Michelle, and welcome to the community!
  • Miles Dunn

    This would be an excellent feature for creating and managing our bots. 

  • Kaitlyn

    I would love to have this feature.  Any update on when it might become available?

  • Tickets Support
    Zendesk Luminary

    Thank you Michelle for these insights - we are finding some limitations with the chatbot interactions in Zendesk Support too. But regarding your suggestions, I would like to better understand: if there is no transfer to agent there is no ticket created in Support, right? Where are you expecting to see the previous user interactions with the bot? Similar to what we see with the FAQs? Thank you!


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