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Localized Time Zones for Chat Ticket Creation

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Sharra Rosichan

Zendesk Luminary

Posted Oct 18, 2022

 

Feature Request Summary: 

Zendesk chat should localize the time zone in chat/tickets to what the account holder has sent in Account options.

Description/Use Cases: 

Looking for a ticket from a user, and knowing about the time the chat happened according to Central time, an agent can quickly navigate to that general time and look for the appropriate user.

Business impact of limitation or missing feature:

This is a critical feature that nearly every other service provides. Since we are already setting our time zone in the account settings, that should translate to the chats and tickets themselves.

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    Mei-E Loh

    Zendesk Product Manager

    Hi Sharra, 

    Thank you for your feedback! This is not on the roadmap at the moment but we will keep it in mind for future prioritisation. 

    Just a note that chat/messaging transcripts and tickets on Agent Workspace follow the timezone set in admin centre>localization although it is not reflected on the chat dashboard. 

    Cheers,

    Mei-E 

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