Opening up a dialog box based on conditions in a ticket
I am looking to open a dialog box if two fields equal a certain value, so as to collect notes related to those values and send that to our back end.
What is the easiest way to do that?
It sounds like the Zendesk Apps Framework (ZAF) would offer the functionality you're looking for - specifically the modal location. Here's a couple links which go in to more detail about ZAF and the modal location:
I hope this helps! Feel free to reach out with any questions.
Is there an example that I can use that simply takes a single field of data and sends to the back through an internal API?
Webhooks might be able to help out with that use case. You could set a trigger on a ticket to execute under certain conditions, and send the request payload containing your data via API using the webhook. Here's a link to the docs go in to more detail:
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