Sandbox environments do not reflect prod

7 Comments

  • Kai B
    Zendesk Luminary

    +1 to this. We have several ongoing large scale projects to integrate systems into our sandbox. During this time, we are also making BAU changes to our live environment - as we don't put everything into the sandbox as there is no push to live, meaning we'd have to build out everything twice. 

    I want to refresh my sandbox without impacting the build on the integrations so they have a live like environment to work and test on (avoiding potential risks to cutover), but this is not possible because the only way I can refresh is to delete my current environment and create a new one

    Ideally this could be solved by having an auto replicated pre-prod environment which is used for final testing and the ability to promote changes from sandbox to pre-prod to live. Appreciate that's a big ask, so for now I would settle with the ability to refresh the sandbox to capture new configuration

    1
  • Aaron C.

    Absolutely this. We test integrations with considerable configuration in our sandbox and have to recreate them every time. If we want to keep our sandbox up to date, we have to rely on third-party products.

    1
  • Maddie F.

    Aaron C. I'm curious, what third-party products do you use to keep your sandbox up to date?

    0
  • Aaron C.

    Maddie F. We are testing Salto but are not currently paying for their product.

    0
  • Daniel Elizalde

    Salto is a great alternative, you need a budget for this.

    Another alternative is to use the premium sandbox addon.

    0
  • Aaron C.

    Daniel Elizalde We have the premium sandbox but in order to replicate you have to delete and create a new one. That process can take a full week according to documentation depending on volume of data that is getting replicated. So on top of a 6-figure/yr product we have to buy another product to keep our sandbox up to date? Maybe that is status quo.

    2
  • Maddie F.

    Daniel Elizalde We also have the premium sandbox, but as Aaron said, we still need to delete the sandbox and create a new one if we want the sandbox to mirror our production instance, or we need to apply the changes made in prod to the sandbox manually.

    0

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