Feature Request Summary:
Provide a native way to edit the text that appears if our live chat business hours are closed and end-users are using the live chat direct link.
End-user clicks on live chat direct link, but live chat is closed. The end-user just sees the text "Sorry, we are not online at the moment" (image below). It'd be great if we can edit this text and maybe even include a hyperlink for the end-user to reach us in a different way.
Business impact of limitation or missing feature:
Medium business impact.
Extremely frustrating for end-users who hit this wall with no workarounds.
Other necessary information or resources:
^ In order to see what I'm referring to, please access the link anytime outside of 9am - 5pm Eastern. Thanks!
Please sign in to leave a comment.