Allow sorting of emails in a ticket in DESC order not just ASC by default

Ismail Adeyemi the end user does not have this ability, but you as a help center admin can set the default order in Help Center (Guide) > Settings > Guide Settings under Requests

Hope it helps!

This is great Gorka Cardona-Lauridsen! Will take it up with the Admins.

Thanks a lot. Any plans perhaps to make this a customer self-service feature later perhaps?

Ismail Adeyemi

It's a great idea, but It is not my product area so can't tell you exactly. I have notified my colleague responsible for this area about your feedback.

Thanks Gorka Cardona-Lauridsen