Want to be able to post info that customer leaves in a bot into a ticket.


  • Shiyu Zhu
    Zendesk Product Manager

    Hi there, 

    A solution to this problem could be to use the Make API step to create a ticket into Support instead of the Transfer to Agent step. This way you will be able to capture the customer information while the conversation control is still with the bot. 

    Alternatively, in Q1 2023, we will be releasing the ability to insert a link button inside the bot message. With that capability, you will be able to link the end user to the warranty form. Thanks  

  • Elizabeth C


    Thanks! Do you have an article on making the API step?



Please sign in to leave a comment.

Powered by Zendesk