Knowledge capture events
Posted Nov 02, 2022
Hi!
I need to implement am app which perform some actions after an article was linked or created within a ticket. The same as
client.on('ticket.save' ....
is there any similar event listener but only for creation or linking an article?
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3 comments
Tipene Hughes
It’s up to you how you’d want to go about building the app based on your requirements. Likely, you’ll want to make use of the Help Center API together with different ZAF methods (e.g
client.get()) to surface the the articles based on user input. The knowledge capture app works in both the ticket editor and ticket sidebar locations so you might want to take a look at the different methods available there, as well.Tipene
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Kirill Akimov
Hey Tipene,
Thank you for the response, but in order tu build an app with similar functionality to the knowledge capture app, I need to know how the second one works. If you can share some tips, I'll be grateful!
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Tipene Hughes
There isn't a framework event listener for articles linked or created within the context of the knowledge capture app, unfortunately. You would likely need to build an app with similar functionality to the knowledge capture app to implement the logic to accomplish this on your end.
Sorry I couldn't be more help!
Tipene
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