Enable dynamic content in the web widget



Posted Nov 02, 2022

Feature Request Summary: 

Can there be an option to natively place dynamic content into the web widget's content areas.

Description/Use Cases: 

Areas that we can benefit with dynamic content are:

  1. Pre-chat form: Pre-chat greeting
  2. Pre-chat form: Department label

Business impact of limitation or missing feature:

Non-critical, however, this is important to have for global companies with non-English clientele.


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