Zendesk talk - Segregation of phone numbersAnswered
Our company has multiple brands and needs different talk numbers based on each brand and market, meaning our agents can see multiple numbers when dialing out to a customer. This can be quite confusing and not very easy on the eye we would like to be able to have the numbers visible per group.
For example: If group 1 has 3 numbers then any agent allocated to this group 1 can only see these numbers.
This would be a great feature to have as we will be expanding our company.
Hi Kirsty White,
We couldn't agree more. Outbound dialling does not escalate well when the number of lines grows. This is definitely an area we want to improve as soon as possible.
Maybe you already doing this, but one way you can mitigate the issue, for now, is by assigning nicknames to all your lines (Admin > Talk > Lines). At least you will be able to find them easier and avoid picking the wrong one.
Thanks for the feedback!
This is still a big issue.
Every agents of the company can access make outgoing calls with any number of the company.
This should not be marked as "Answered" because the issue is still existing
Hi Raphaël Péguet - Officers.fr,
Rest assured that we are aware of how big this issue is and we are treating it with priority. We always tag posts as "answered" after we answer them, but our internal process makes sure we don't lose track of them.
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