Zendesk talk - Segregation of phone numbers



  • Official comment
    Widson Reis
    Zendesk Product Manager

    Hi Kirsty White,

    We couldn't agree more. Outbound dialling does not escalate well when the number of lines grows. This is definitely an area we want to improve as soon as possible.

    Maybe you already doing this, but one way you can mitigate the issue, for now, is by assigning nicknames to all your lines (Admin > Talk > Lines). At least you will be able to find them easier and avoid picking the wrong one.

    Thanks for the feedback!

  • Raphaël Péguet - Officers.fr

    This is still a big issue.

    Every agents of the company can access make outgoing calls with any number of the company.

    This should not be marked as "Answered" because the issue is still existing


  • Widson Reis
    Zendesk Product Manager

    Hi Raphaël Péguet - Officers.fr,

    Rest assured that we are aware of how big this issue is and we are treating it with priority. We always tag posts as "answered" after we answer them, but our internal process makes sure we don't lose track of them.


  • Patrick Arrastia


    Any updates on this feature?


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