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Satisfaction Survey Visibility
Posted Nov 09, 2022
Hi!
I am implementing the Satisfaction Survey in Zendesk. I have a concern about "Survey" feedback visibility.
Can you currently limit "survey response" visibility to be seen by only an "Admin" or the "ticket assignee"? If so, how do I accomplish this without affecting overall ticket visibility?
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1 comment
Gabriel Manlapig
Natively, agents will always have access to view the CSAT ratings on other agents' tickets so it's difficult to envision a workaround for this at present, as this is functioning as designed. As of the moment, the only way to make this happen is to restrict agents to viewing only tickets assigned to them.
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