We are on an Enterprise plan with multiple brands. My ultimate goal is to export a 90 day rolling window of tickets within one brand that contain a specific tag (cancel). Using the search api exceeds the rate limit. When attempting to use the incremental ticket export, I have not been able to figure out how to export just the single brand I am reporting on, using &include=brand_id:12345678 doesn't seem to be correct as I am still seeing other brand ids in the results.
Not sure how to incorporate the rolling 90 day window as it looks like the parameter is start_time=unix timestamp.
Thank you in advance!
Please sign in to leave a comment.