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How to get agent and user conversation through API



Posted Nov 11, 2022

Hi,

From chat bot how we can get chat conversation to my custom widget  which we have created using zendesk app and how to display conversation in custom widget.

 


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3 comments

Hi,

If anybody knows solution for this can you please share with us as soon as possible we are waiting for the response.

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Hi Greg Katechis

Thank you for your reply

  We have created a html page, now we need to pass the User Message from ongoing conversation to the my own created html page widget which is integrated on Zendesk agent workspace by using iframe app, Please suggest the possible ways for this.

We are attaching image please look into this , We want ongoing conversation inside zendesk iframe.

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Hi Pooja! It sounds like you're referring to a few different concepts that we have available, but I'm not sure how they would all tie together. Could you provide some more details about what you're looking to accomplish so that I can point you in the right direction?

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