Trigger to not assign first responding agent if user is not in the assigned group


  • Lou
    Community Moderator
    The Product Manager Whisperer - 2022

    Noelle Cheng

    How does Agent A respond (what channel), and how do other agents respond (what channel)?

    If Agent A is responding exclusively through email and the others are responding directly in the ticket, you can eliminate the email channel as a condition.


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