Add Messaging Data to Chat API
Planned
Posted Nov 15, 2022
Feature Request Summary:
The recently released Messaging Dataset in Explore should be made available as part of the Chat API.
Description/Use Cases:
We need to be able to pull all of our Zendesk data into Looker and incorporate as part of existing company dashboards, as well as analyze along side of order data.
Business impact of limitation or missing feature:
It is very frustrating and difficult to not be able to report on everything in Looker. We cannot see a complete picture of our support SLAs and overall health of service that we can share with other stakeholders. Not everyone has Zendesk and we like to marry our Zendesk data with other company data.
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8 comments
Richard Chaparo
Prakruti Hindia We have a similar use case for the messaging data. This would enable our team to have a more streamlined way to pair this data with the rest of our dashboards & reports.
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Lauren Benkov
Prakruti Hindia - is there any update on when this might happen?
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Flora Chen
Prakruti Hindia Hi, do you have a specific timeline on supporting APIs for messaging channels separately?
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Osvaldo Huerta
hi, also asking for a timeline on this as we have the same use case
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Flora Chen
Hi, is there any update on a timline for supporting APIs for messaging?
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Lauren Benkov
Hi Prakruti Hindia - is there any update on a timline for supporting APIs for messaging?
-Lauren
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Lauren Benkov
Thank you. Is there a timeline for this? Exporting as a csv is quite useless and does not solve my problem of not having this data in our data warehouse and being able to visualize it in looker among with the rest of our data
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Prakruti Hindia
Hi Lauren,
Thank you for providing a detailed feedback. Currently, it is possible to export dashboards and reports from Explore. Having said that, we do plan to support APIs to extract the reporting metrics for messaging channels.
- Prakruti
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