Using Zopim SDK for Android

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Aman Toppo

Posted Nov 16, 2022

I want to continue using Zopim SDK for Android in my application, without migrating to Chat SDK v2. Can I continue to do so, without worrying that Zopim will be discontinued and one day the chat will stop working?

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      Christopher Kennedy

      Hey Aman,
       
      Have you followed our migration guide for moving to Chat SDK v2, including updating dependencies?  
       
      Also, are you calling the connection provider's connect method to establish the connection to our backend?  The API requests could be stuck in queue because they're waiting for a successful connection.  We break down connection management and connection state observation in Using the Chat SDK API providers.

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      Aman Toppo

      Yes, I'm unable to send messages through Chat Provider, without using the UI.
      Whenever I send a message, it gets in queue and is not fired until and unless the UI is opened.

      Unable to migrate because of this, any idea what could be causing this?

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      Christopher Kennedy

      Hi Aman,
       
      The Chat SDK v2 is the current version of the Chat mobile SDK that we recommend using to include live chat within your app.  Is there a specific concern you have with migration?

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