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Dynamic content can be used in chat triggers.

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Eddie

Posted Nov 17, 2022

Currently chat triggers function doesn't provide multi-language support. We can only filter customer by country. However, even in same country, there are people using different language. Therefore, dynamic content is necessary to be able to use in chat triggers.

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    Mei-E Loh

    Zendesk Product Manager

    Hi Eddie, 

    Thank you for your feedback, unfortunately, dynamic content for chat triggers is not on the roadmap at the moment and likely will not be on the roadmap as we move to messaging. 

    I will however capture this feedback for the messaging team working on proactive messaging. 

    To learn more about messaging you can refer to this article 

    Cheers,

    Mei-E 

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    Sarah

    Adding dynamic content to chat triggers should be on your roadmap. 

    Having a chatbot that can translate messages but a trigger that cannot, it's a little nonsense. Makes the conversation to end up being in two different languages that not every customer is able to understand/  

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