Android - Toolbar back button event of Zendesk Messaging Activity
I want to access the toolbar back event for Zendesk messaging activity for end chat on customization.
Please let me know if it is feasible or give me another option.
I have tried multiple ways like parent-Child activity using a handle but not work.
If i understand correctly, you want to give your customers the ability to end a chat through the sdk?
If so, the SDK adds Zendesk Messaging capability rather than a live chat. So the user experience is more of a continuous ongoing conversation and the chat cannot be ended from client side. The best way to end a chat and create a new ticket is to use triggers or automations to close a ticket.
You can check out a detailed breakdown of the differences between messaging and live chat in Zendesk messaging vs live chat: Which is right for you.
If you could also let us know why a customer ending a chat is important for your business, we maybe able to offer other alternatives.
Hi Mei-E Loh,
I have used Zendesk SDK using implement Live chat with MessagingActiivty
Please check below code snippet.
val chatConfiguration = ChatConfiguration.builder()
I am able to customize basic UI changes but Zendesk Messing SDK not exposed events or API for end chat.
I want to perform an action on the end chat event so I need an end chat event.
I tried to implement using the Parent-child activity but Messaging Activity launched on top of the activity, not in the child activity.
So please help me out using resolved this issue.
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