• Eric Nelson

  • November 22, 2022 13:39

  Zendesk Developer Advocacy

  Hi Manisha,
  
  To use answer bot's article suggestion feature you'd need to implement this via the unified sdk.
  
  Hope this helps!
  
• Manisha Prajapati

  • November 23, 2022 13:01

  Hello Eric,
  
  I have used the below code to enable help article suggestions for live chat.

  MessagingActivity.builder()
     .withBotAvatarDrawable(R.drawable.ic_klipsch_connect_logo)
      .withToolbarTitle("Live Chat")
      .withBotLabelString("Klipsch")
      .withMultilineResponseOptionsEnabled(true)
      .withEngines(AnswerBotEngine.engine(),ChatEngine.engine())
      .show(this, chatConfiguration)
  
  
  

  I have implemented it as per Unified SDK.
  
  Can we get a Help Article suggestions when the answer bot agent is online?
  
  Is there any dependency on the Help article agent online or offline?
  
  In my case always agent is offline,

  withMultilineResponseOptionsEnabled = true using Help article suggestion feature enable?
  
  Thanks.

• Eric Nelson

  • December 01, 2022 14:57

  Zendesk Developer Advocacy

  Hey Manisha,
  
  I'm not sure I follow you on what you mean in regards to the answerbot agent being online or offline. As it is a bot, it will always be online. If you're referring to just when a human agent is online or offline -  if configured correctly the answer bot will provide article suggestions before the user has the option to move into a chat. We have a great diagram that walks you through the flow of this.
   
  Hope this helps!
  

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