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2 Comments

  • Mei-E Loh
    Zendesk Product Manager

    Hi Janaki, 

    Thank you for providing your feedback! 

    Unfortunately, this is not on the roadmap at the moment and we are unlikely to make further enhancements to chat.

    I will however pass this feedback on to the messaging team working on agent productivity. 

    You can refer to this article to learn more about messaging! 

    Cheers,

    Mei-E 

    0
  • Hong Peng

    Hi Janaki Silva,

    > change my chat availability (make myself available versus invisible)

    For this one, you can use the following shortcuts to change your status.

    • Windows: Ctrl+Alt+2 
    • Mac: Ctrl+Option+2

    Hope that helps!

    Peng

    0

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