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Zendesk Webwidget has malware , Avast popup appears when users are on checkout page
Posted Nov 23, 2022
My site has zendesk web widget in every page, but when my customers go to checkout page, Avast alert appears and says the widget has "CardStealer"
it's very critical for my business, I am desperate to remove this alert or find an alternative of zendesk
PS: if I remove the zendesk widget, the AVAST pop up disappears, it's obvious the widget has some problems. you can confirm that zendesk widget domain name in the url displayed in POPUP.
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3 comments
Eric Nelson
When a malware service like Avast removes the false positive from their system it will fix the issue as the risk register is something that is held on the cloud service. Not on the local package of the malware scanner. Otherwise anytime a new security risk would come out all of their users would need to update to a new version of the application as to be made aware of it.
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Support
Even though Avast fix their problems, we can't force all users update their Avast version, right?
And there is no guarantee any other malware protector has not the same issue.
This is really crazy problem. is there any possibility to change something on your side ?
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Eric Nelson
I see that you have a ticket ongoing for this same issue. Per that conversation, we've reported this to avast as a false positive. Once we've heard back from them on getting this cleared up, we will let you know.
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