Reporting on same agent support

4 Comments

  • Ahmed Zaid
    Community Moderator

    Hi Gregory Choisser,

    Considering the ticket's final assignee, This report is straightforward:

     

    You can see the percentage of tickets assigned to an agent out of the total requester tickets. No custom attribute needed.

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  • Gregory Choisser

    This sort of works, but the output was a giant 50k line list of each agent and each requester. Then I added the average total to the very bottom. I was hoping for something cleaner. 

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  • Ahmed Zaid
    Community Moderator

    Did you apply a date filter for when tickets were created or updated?

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  • Gregory Choisser

    Hi Ahmed, I was running this for the year. It did give me the data I needed so thank you for that. 

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