Route Outgoing Emails Through My Filter?


  • Rock star jani

    We currently have several of our company email addresses set up in Zendesk Support as external email channels. Incoming emails from customers pass through our corporate spam filter Mimecast before being forwarded to Zendesk, which is desirable.

    The replies from my support agents to the customers are sent out of Zendesk, spoofing the company email domain. SPF and DNS are all set up, and the replies look good to the customers. Now, can we route these replies sent out from Zendesk THROUGH our Mimecast filter before they end up at the customer? This is desirable because it would give us an archival record of the conversation in one place (Mimecast).


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