Exporting tickets with its CONTENT


  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Anett,

    Your option would be to export your data via our API. To export tickets in bulk, use the incremental ticket events (Incremental Ticket Event Export) API end-point with "comment_events" in side-load (Side-Loading).
    You can view a complete list of the JSON objects in our Support API: Tickets documentation.
    Note: Zendesk doesn't have a native way to convert JSON files to Excel. I’m afraid you might need to use a third-party tool to convert the JSON/ XML file.
    Also, you may check 3rd party apps that can do this at Zendesk Marketplace. I've found a 3rd party app like this Advanced Export and it seems like it would allow you to export as an Excel file.
    I hope this helps. Thank you! 

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