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Explore Dashboards | Standardized time intervals independent of user's language and time zone settings

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Christiane

Zendesk Luminary

Posted Dec 05, 2022

Hi there, 

Zendesk Support should provide the option to display standardized time intervals in the dashboard, independent of a user's language and time zone setting, e.g. when looking at last weeks numbers, me as an Admin can decide that the week is from Monday to Sunday, and set the default time zone to GMT +1. 
With this we can assure that everyone looks at the same numbers, no matter which language or time zone settings they are using.

Different team leads in different locations can see different numbers when looking at the same report and the same filters in the dashboard. 

The only difference is: 
Team Lead A (located in the Netherlands): 
Language: English (US), i.e. the week is Sunday to Saturday 
Time zone: GMT +1

Team Lead B (located in Romania): 
Language: English (UK), i.e. the week is Monday to Sunday
Time zone: GMT +2

We've already told them to use the same language settings, as the first day of the week in the US settings is Sunday, and for the UK it is Monday. However, due to their different time zone settings, they still get slightly different numbers, as I guess the slight shift in time makes Zendesk look at different time intervals. 
It is not ideal to tell them all to use the same language and time zone settings, because this would have an impact on their Zendesk interface and ticket SLA/ business hours.

 

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