We recently received an email into our Gmail support account but it did not make it to Zendesk as a ticket. The email was forwarded by the sender into our support email. They were forwarding a complaint from one of their users who had included attachments.
We have forwarding enabled so we think that is not the issue.
The sender with the attachments did mention that they had gotten an error that that the attachments were to large to send. Though, the attachments were too large, wouldn't we still have received the forwarded email?
Any ideas why we did not get the actual forward of the email even without the emails?
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