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Add additional fields to the Help Centre search result object



Posted Dec 23, 2022

Hi,

I'd like to request some additional data be added to the search result object seen here:
https://developer.zendesk.com/documentation/help_center/help-center-templates/objects/#search-result-object

It would be very useful that if the result is an article then we can access the article id and article labels fields.

The reason for this is that we would like to be able to display labels alongside the search results to show which of our users the article is targeted at.

I've managed to achieve this with some javascript code but at present it relies on the article last updated date which sees flaky and will possibly be identical for multiple articles as we build our help centre out via API's

Thanks

 


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