Holiday Hours Scheduling is not applying properly to Zendesk Messaging


  • Myron

    How do I apply a schedule to Zendesk Messaging? Is there a slider like for ZD Talk where you can designate days and hours?


  • Joyce
    Zendesk Customer Care
    Hello Myron,
    You can add a business hours to your Messaging by adding the Add business hours condition to your bot builder. 
    This step can be used to configure the bot to respond differently based on your business availability. Adding this step will split the answer flow into two branches:
    • when open, which appears to the end user during scheduled business hours
    • when closed, which appears to the end user outside of scheduled business hours
    Hope this helps.

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