Request: Add Time-Based Messaging Triggers similar to Chat


  • 이지훈(maclaude)


  • Daniel


    This is really waste of our time. We can't wait for customer all day long and we can't even distinguish if end-user is still online or not. although there is green circle on top tab of the ticket but that isn't really real-time. 

  • Tickets Support
    Zendesk Luminary

    Hello. We would really need this to migrate from Chat to Messaging: 

    • Being able to automate an "offline agents" message when the chat is not accepted because all the agents are offline
    • Being able to automate an "delayed reply" message when the chat is accepted but not served after some minutes because the agents are busy

    This way Messaging would be a little bit more of a "live" channel. 


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