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Allow scheduling for more roles



Posted Dec 27, 2022

Hi,
More roles should be allowed to set the schedule. As only admins can do this today it is quite cumbersome as there's no "global schedule functionality" to for example set holidays. Would be great if you could make this task as optional for all roles. 


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Alina Wright

Zendesk Product Manager

Jacob Bergman thanks for the feedback. Typically at your company, who would be setting schedules? What is their primary function? 

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Completely agree. We have regional managers whose responsibility it is to set schedules and holidays, but they can't do this as they've had to be downgraded from full admin due to restrictions on private groups.

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+1.  We are working with a client that has country leads that need to be able to manage their schedules, but we can't give them full admin access as we are too concerned about opening up too many permissions.

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This recently came up for my firm and I couldn't believe there wasn't a way to permission schedules in custom roles.  We have multiple brands and I don't want to make every manager/department head that should have the ability to upload holidays and adjust their support hours an Admin.  Please prioritize or let us know if you need more use cases to help push the need for this functionality.

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