Using Zendesk to provide catered support to high touch clients
We want to start using Zendesk to be able to provide catered services to our high touch clients. In doing so, we would integrate "Organizations" add users that belong to that organization. However, while there is one url for all users to go and fill out the ticket form, we would like to be able to create specific page for each of our clients to link to example Monsters Inc can go to monstersinc.ourcompany.support (link) and be able to have a hub where that client can submit, manage and view their tickets.
Is this currently possible via Zendesk?
-
Hi Frank,
Perhaps you can utilise your domain and create subdomains for each of your high touch clients. Then, you can configure the DNS records to redirect them to pre-filled form. Your domain registrar or IT admin can help you with that. For example:
https://monstersinc.support.mydomain.com >> redirects to >> https://support.mydomain.com/en-us/requests/new?tf_subject=Monsters Inc Ticket&ticket_form_id=123456789&tf_12345=monsters_inc
Where the above link selects a specific form with id 123456789, sets the ticket subject to "Monsters Inc Ticket", and sets a custom field id 12345 to "monsters_inc"
You can read more about prefilling ticket forms here. Hope that helps.
-
Thanks for the recommendation, Ahmed!
Hi Frank! You can explore a workaround similar to Ahmed's suggestion. Alternatively, you may also Explore multibranding – you can create a separate brand and Help Center for you high touch clients, and then have some of your pages/subdomain redirect to that particular Help Center brand. These users will be able to login to the branded Help Center, submit tickets and manage their requests from there.
Please sign in to leave a comment.
2 Comments