I was keen to add SCIM to my mid-sized Zendesk tenant. However the way Zendesk has configured it, it wants to integrate with a user account rather than the tenant like move SCIM integrations do.
SCIM has no such requirement for an active user account, so I question to the design decision to require this attribute. If I were to bind it to e.g. one of the admin's accounts, the integration would almost inevitably break should that admin leave the organisation.
The usual workaround for service account requiring named users to to set up a dedicated integration user. However since the cost of a Zendesk admin account is over $100/month, this is completely cost-prohibitive.
I would urge the SCIM Zendesk developers to consider removing the requirement for a username for their SCIM integration all together more in line with industry standards and best practices, and allow greater uptake of SCIM from organisations such as mine.
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