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Ability to remove sending chatbot summaries by email



Posted Jan 05, 2023

When users ask something by chatbot widget, a summary is send by mail when conversation is closed. 

It would be better to choose if we want this summary to be send or not. 

Personnaly, i don't like it to be send but i can't remove it. 

The shaping is really not nice neither. 

I hope this possibility will be available soon.


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3 comments

Hello, I already disable this, but chatbot still send all the summary after chat.

This setup is just to allow client to receive chat after 10 min without answer by email and continue the conversation by email. 

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Hello, we are also interested in removing this. Any plans in roadmap for it?

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image avatar

Emily Reidy

Community Product Feedback Specialist

Hey Guillermo,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our Product team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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