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Answer Bot Tracking
Answered
Posted Jan 05, 2023
Is there a way for the Zendesk Answer bot to track free text that is submitted when a issue is not resolved ?
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6
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Posted Jan 05, 2023
Is there a way for the Zendesk Answer bot to track free text that is submitted when a issue is not resolved ?
5
6 comments
Dane
Unfortunately, free text for reporting is not yet reported. However, it's currently in the roadmap but we don't have a tentative date for deployment yet.
Cheers!
1
Pedro Luís
Hi, Dane
There is any update on that case?
Not being able to see the message history of unresolved tickets by the answer bot prevents us from improving our flow.
2
Mary Heffner
Is this possible yet? I'm with the writer above; how can we improve our flow if we don't know what caused the unresolved?
1
Betty
Agreed. We can only make improvements if free-text reporting is available.
1
Alyssa Truesdale
Would love an update to this. Having a hard time understanding what value to get out of the bot and how to make improvements.
1
Shawna James
0