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Do not show already closed Jira tasks in Zendesk integration
Posted Jan 06, 2023
It would be very nice to have a feature for Jira integration in Zendesk to have an ability to exclude the tasks from the search that are already closed or solved.
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3 comments
Pankaj Kukreti
Hi Tech support
On a high level, yes, it's possible, are you looking for a vendor who can help with it?
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Tech support
Hello, in my opinion such a feature should be available by default
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Marwan Al Jeburi
Hi Tech support,
It is fully understandable indeed to not want to see the closed/resolved issues/tickets however this is not possible by default.
A great alternative that provides much more flexibility and power to customise the integration to fit your requirements is a specialised solution call Exalate.
Have a look at Exalate and if you have any further question or need support please feel free to reach out.
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