Hide internal notes from the comment type


  • Tipene Hughes
    Zendesk Developer Advocacy

    Hey there,

    Unfortunately, the Jira integration does not currently support hiding internal notes from appearing on Jira cards that have linked Zendesk tickets.

    I've passed this on as feedback to our product team to consider for future iterations. 



  • Marwan Al Jeburi

    Hi There,

    This is indeed not possible with the ZenDesk Jira integration solution.

    Allow me to propose a solution that does allows you to specify and configure what you would like to send to the other side and how to process/display the incoming information.

    The solution is called Exalate and it is a specialised integration solution with a vast amount of flexibility and power to create the integration that really fits your needs.


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