Is it possible to set up automatic assignment of tickets via email?


  • Jake Warren

    So you're saying if someone emailed, you want the ticket to automatically assign to agent soandso?

  • Douglas Rabelo

    hello jake, how are you?

    Yes,that's right.

    Is this possible?

  • Felipe
    In this case, you can use the condition 'Received at' in the trigger, so that it considers when the ticket is received from a specific email address, and you can then have it forwarded to a specific group or agent as an Action.
    You can find here the guidance on this criteria: Trigger conditions and actions reference

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