Trigger conditions should have an option: 'Subject or Comment' text
Currently Trigger conditions are either based on Subject Text or Comment Text. There should also be a single condition that is 'Subject or Comment Text'.
Use Case:
The majority of our Triggers that look for specific text don't differentiate between text in the subject vs. text in the comment. This means that for each Trigger we create we have to create double the amount of conditions, one for the subject and another for the comment.
We have some Triggers that now have 50+ conditions instead of 25-30.
Please sign in to leave a comment.
0 Comments