Account cancelled out of the blue bug?
Answered
Posted Jan 09, 2023
Is anyone else experiencing being kicked out of their account out of the blue with a "cancelled account" status? I've checked and we have no payment issue + subscription is in the middle of the period. The team is impossible to contact so creating this in case other people are also having this issue / for the tech team to see it.
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Official
Audrey Ann Cipriano
Hi William, we had an incident today where accounts were showing as cancelled erroneously, I can see you have an open ticket with us and your account has been restored. Sorry for the trouble this has caused. We're closely monitoring these accounts and please do let us know if you're still experiencing issues or if you have further questions. Thank you.
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