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How do I remove "title" from ticket field?
Answered
Posted Jan 10, 2023
Is is possible for me to remove "title" from the ticket field?
Thanks
1
2
Recent searches
No recent searches
Posted Jan 10, 2023
Is is possible for me to remove "title" from the ticket field?
Thanks
1
2 comments
Gabriel Manlapig
Unfortunately, it is not possible to remove title from the ticket field. The title shown to agents / end-users follows the ticket field text and this is hardcoded in the system.
However, if you want to edit / remove the title in your Guide contact form (Submit a request). You're able to change this title text with a little bit of coding.
I've taken a look and found that other users are discussing similar needs here:
How to change the name of the subject field in the ticket forms
I hope this helps!
1
Debby Hsu
thanks a lot!!
0