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How do I remove "title" from ticket field?

Answered


Posted Jan 10, 2023

Is is possible for me to remove "title" from the ticket field?

 

Thanks


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2 comments

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Gabriel Manlapig

Zendesk Customer Care

Hi Debby,
 
Unfortunately, it is not possible to remove title from the ticket field. The title shown to agents / end-users follows the ticket field text and this is hardcoded in the system. 
 
However, if you want to edit / remove the title in your Guide contact form (Submit a request). You're able to change this title text with a little bit of coding.
 
I've taken a look and found that other users are discussing similar needs here:

How to change the name of the subject field in the ticket forms
 
I hope this helps!

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thanks a lot!!

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