Management Ability to Switch status in chat
You all posted an announcement in May 2022 that you were working on the ability for an Admin to change the status of an agent in Chat. I have seen no updates on this.
Could we please get an update on where this stands and when it will be implemented?
We have released unified agent status for omnichannel routing. You can refer to this article for more details.
Do note that you have to enable messaging in order to use this feature.
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