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Flowbuilder repeating a menu
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Posted Jan 11, 2023
What's the best way to offer a customer repeating menu in Flowbuilder?
If I want to offer a customer 4 options to compare - Product A, B, C or D - how do I allow the customer to select Product A for details and then go back to the menu offering the 4 options again?
As I understand the menu options it presents an option and then I have to rebuild the menu again after every option?
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1 comment
Gabriel Manlapig
It's currently not possible to add a "Back" or "Start Over" steps in Flow Builder. This option has been a feature request for some time, like I described and shared with you the feedback post:
Add "Back" step in "Flow Builder"
Alternatively, what you can do is set this fallback response, to something that will provide the options right after the customer has selected a product. One example is a workflow I set up for a similar request, please see attached screenshot.
Or you can add a fallback response on every product you have and rebuild the menu again after every option. I hope this helps and answers your question.
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