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Advanced WYSIWYG Editor?
Posted Jan 11, 2023
I am lead on macro creation for my company. I am noticing a complete lack of capabilties for the default editor. I cannot justify text. I cannot change font color, I can not insert images, and this is just the beginning of features I see missing. I would have thought that since ZD is built upon WordPress we'd have a more capable editor. Is there anyway to increase the current editors capabilities?
I did see old posts from 2020 and 2021 asking about TinyMce but I see nothing current.
I'd truly love some help with this.
Thank you in Advance, Jared
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6 comments
Katarzyna Karpinska
Hi Jared Pease
Just to clarify, are you talking about the article editor in Guide Admin? If so we do have all the features that you've listed (and more). You can check the article toolbar reference to see where to find them. In case you are in the Guide Admin article editor and still don't see them please raise submit it to our support team, we'll need to look into your case more closely.
Ps. Zendesk is not built on WordPress :)
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Jared Pease
Oh I always assumed it was built on Wordpress because it is a Wordpress plugin on my site. Good to know though.
I am creating macros and am in the macro editor screen. Would these options apply to there as well or does it only apply to the article editor?
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Jared Pease
I am guessing that the Macro editor is a content block editor, based on that chart on the link you sent me. I am hoping not as I really would like text color and text alignment options for my macro creation.
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Katarzyna Karpinska
No, unfortunately, it isn't. Macros are used in Support not a Guide so it's all a little outside of my expertise but I did a quick search and found this bit about formatting in macros. If you'd like to leave feedback for our Support team this would be the best place.
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Jayson Clarg
You can consider crafting your content using external rich text editors or HTML editors that offer more advanced formatting options.
Then, you can paste the formatted content into Zendesk's editor. Additionally, you might want to explore Zendesk's apps or integrations that could provide enhanced editing features or compatibility with other tools.
While there might not be an immediate solution within Zendesk's interface, these workarounds can help you create more visually appealing and formatted content.
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Amie Brennan
Updates to the Macro WYSWYG editor are planned for this year. Please view and follow this offical thread here: https://support.zendesk.com/hc/en-us/community/posts/5106287661978-Macros-More-formatting-and-ability-to-change-text-color
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