Feature Request Summary:
Only Admins can create/edit bots (in Admin Center > Channels > Bots and automations > Bots). Please add an option to allow this for custom roles as well.
We have recently started building out bots with Flow builder and would like each team lead to contribute by creating bots in their area of expertise. There is no setting that would give a custom role (in our case, team leads) access to creating bots. After chatting with Zendesk Support it appears this is restricted to admins only.
Business impact of limitation or missing feature:
Restricting this option to admins leaves with 2 choices, neither of which are good:
- Give admin access to people who don't need it
- Work with the team leads to create the bots, which is simply a waste of the admin's time and slows down the process altogether.
Please sign in to leave a comment.