Custom Role should be able to create/edit bots

5 Comments

  • Alison Cook

    +1 - Administrative access for something like AnswerBot flows is unacceptable. Custom roles should be able to solve for this.

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  • HP Canwell

    Similarly, we have a dedicated team, separate from our ZD admin team, who historically have owned the bot admin work in our current ZD-compatible solution (Solvvy).  Inability to have that team pick up that same work in ZD is a significant headwind to our adopting the native ZD bot solution and realizing the synergies that solution offers within the platform.

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  • Lydia Forsyth

    I agree with this, our team leads are the experts on how to respond to end users with the bot flow builder, not the admins in Zendesk. Please add the ability for custom roles to be able to edit and manage the Flow Builder bot.

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  • Joel Loke

    +1 here. Ideally, delegating access to specific Answer flows would allow the correct level of access to enable team managers & leads. Especially without a built-in backup/rollback solution in place, giving access to all settings of all bots in addition to all Answer flows is very risky. This means additional manual work must be done by far fewer people, which means we're very limited in the quality, scope, & speed of solutions we can deliver.

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  • Peter Borrell

    This doesn't flow with the least permissive access. I should be able to give the ability to people to do the following.

    • Set up flow builder and its dependencies
    • If the text option isn't there, it should have default
    • Add APIs in flow builder
    • Edit text in flow builder
    • Edit greeting outside for flow builder
    • Add articles in flow builder
    • Build conditional logic in flow builder
    • Assign variables to flows in flow builders
    • Allow for the flow to go to an agent. 
    • Make new bot

    The settings would allow different teams to work on the bot without them all being in admin and able to change anything else, or even answer tickets. 

     

    With the level of permissions that could be required, I could see why they add it to admin, and I could have missed some. A bot admin would be a good start.

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