Automation Rules / Definitions
I am looking for a way to retrieve the conditions and actions for automations using the API. However, there does not appear to be a direct API for this. Is there an alternative method for fetching this information using an access token? I can see the necessary data in this URL: https://subdomain.zendesk.com/rules/automations/new?return_to=%2Fsupport%2Fadmin%2Fautomations
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Hi praveen kumar,
I never really used this endpoint programmatically. If you are looking for reference, you would find that conditions and actions have a combined guides for all business rules.
Interested to know what your use case is. You can always drop a suggestion or a feature request in the feedback section for developer platform. See this article.
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Hi Praveen,
In both the Triggers and Automations API's you'll see the conditions and actions properties. if you're looking to only return the conditions & actions of a specific automation you could try querying using the Search Automations API.
Hope this helps!
Erica
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