Automation Rules / Definitions
I am looking for a way to retrieve the conditions and actions for automations using the API. However, there does not appear to be a direct API for this. Is there an alternative method for fetching this information using an access token? I can see the necessary data in this URL: https://subdomain.zendesk.com/rules/automations/new?return_to=%2Fsupport%2Fadmin%2Fautomations
Hi praveen kumar,
I never really used this endpoint programmatically. If you are looking for reference, you would find that conditions and actions have a combined guides for all business rules.
Interested to know what your use case is. You can always drop a suggestion or a feature request in the feedback section for developer platform. See this article.
In both the Triggers and Automations API's you'll see the conditions and actions properties. if you're looking to only return the conditions & actions of a specific automation you could try querying using the Search Automations API.
Hope this helps!
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