Enable personalised notifications for received emails
Feature Request Summary:
Agents should be able to set personalized notifications when there is a new unread email related to a contact, deal or lead.
Agents utilise personalised notifications to keep informed on the latest with their owned or related objects. Web notifications are especially useful to focus the agent's attention on Zendesk Sell and eliminate the need to monitor email client at the same time. When agents send an email, they can set a notification alerting them about the first view. However, it is not possible to be notified when the contact replies without monitoring the email client.
Business impact of limitation or missing feature:
Lost productivity due to swapping between email client and Zendesk Sell, manually searching Sell for contact that matches the email client's notification to retrieve the email's context.
Hi Ahmed Zaid
We appreciate you taking the time to clarify precisely what you’re looking for. We do not provide personalized notifications with our product at the moment, and honestly, we would not plan it on our roadmap on nearest future. However, we will keep an eye on this topic and keep you posted when considering updated notifications.
Please sign in to leave a comment.