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Zendesk Live Messaging SDK Crash on release mode progaurd

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Abdulwahab wahab

Posted Jan 23, 2023

Hi Zendesk team , I successfully integrate Zendesk live messaging in our android app it work well on debug mode but on release proguard mode sdk crash on Zendesk initialization I attach error snipped below

I am using Zendesk messaging latest release library

zendesk.messaging:messaging-android:2.8.0

 i am usign  these in my proguard file 


-keepnames class zendesk.messaging.** { *; }
-keep public class zendesk.messaging.** { *; }
-keep public class zendesk.android.** { *; }
-keep public class zendesk.android.** { *; }
-keep public class zendesk.android.messaging** { *; }
-keep public class zendesk.android.events.internal** { *; }

Please help me to fix this crash on release proguard mode thanks 

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6 comments

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    Christopher Kennedy

    Zendesk Developer Advocacy

    Hello,
     
    Does you also encounter this with previous versions?

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    Abdulwahab wahab

    Thanks  @Christopher for reply ,I did not face this crash when i remove R8 code optimization in latest version but as soon as i enable R8 sdk crash on initialization i check with old version 2.6 working fine on old version but i want to use latest version of this library 

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    Christopher Kennedy

    Zendesk Developer Advocacy

    Thanks for the info.  I've created a ticket to dive further into this with you.

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    Abdulwahab wahab

    Thanks Christopher Kennedy i am waiting to deep dive further to solve this issue regards

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    Abdulwahab wahab

    Hi Christopher Kennedy Hope you doing great any update on this issue ?

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    Christopher Kennedy

    Zendesk Developer Advocacy

    Hey,
     
    Hope you're doing great as well.  I created a ticket for you asking for some additional information.  Can you check your requests at https://support.zendesk.com/hc/en-us/requests?

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